It’s time for my 45,000 mile scheduled maintenance, which is basically an oil change.

When I bought my car from McKenna Volkswagen in Huntington Beach, I purchased a Scheduled Maintenance Package, which was supposed to cover all scheduled maintenance up to 65,000 miles. This cost several hundred dollars; it was not a free incentive or anything. I paid for it. In advance.

I called to schedule an appointment. I explained to Jon that I have a pre-paid Scheduled Maintenance Package, and I wanted to make sure the 45,000 mile scheduled maintenance was covered by it. He told me that “it doesn’t cover maintenance.” I gave up on Jon immediately.

I called again and spoke to Chip. I explained to Chip what had happened with Jon, and Chip said, “There’s no such thing as a Scheduled Maintenance Package. Do you have some kind of paperwork for this?”

I said, “Yes, it says Scheduled Maintenance Package. Four years. Service must be performed at McKenna Volkswagen.”

Chip responded, “Are you sure you bought it from us?” Needless to say, I gave up on Chip as well.

Now I’m going to have to bring all of my receipts with me to the dealership and prove to them that I paid for a Scheduled Maintenance Package from McKenna Volkswagen. This wouldn’t be quite so annoying except that I’ve done it three times already, at 30, 35, and 40,000 miles.



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