I waited over an hour (literally sixty-three minutes) on hold to talk to Samsung’s Level Two Tech Support. When I explained the software bug in the web browser on my Samsung a670, they informed me that they don’t have a working a670 in the office, so they can’t test it.

Remind me not to buy Samsung stock.

Anyway, I explained my complaint: The manual says to hold down the “CLR” button to return to the browser home page, but when I hold down the “CLR” button, it does nothing at all. After talking with his supervisor, the tech support guy told me, “it’s a misprint.”

Remind me not to buy Samsung phones.